Complaints Process

How to lodge a complaint

Email inquiry@ghodexaruochoril.live with your name, contact details, and a clear description of the issue.

Response timeframe

We acknowledge complaints within 5 business days and aim to provide a resolution update within 20 business days.

Escalation

If unresolved, we can provide information on relevant external resolution channels in New Zealand.

Fair handling

All complaints are reviewed objectively, recorded securely, and used to improve our services.